Family Ping Support

Use this page for support, privacy, deletion, and safety-limit questions.

Family Ping is not an emergency service.
If someone may be in immediate danger, call local emergency services directly.

Contact

Editerra AB

Org.nr: 559441-6454

Sibeliusgången 24, 164 77 Stockholm, Sweden

Email: contact@editerra.se

Helpful links

Delete your account

You can delete your account from inside the app: open Settings and choose Delete account. It happens straight away and cannot be undone. If you can no longer open the app, email contact@editerra.se and we will delete it for you. Details: Data Deletion Policy.

What to include

When contacting support, include your device model, operating system version, app version, and a short description of what happened. Please do not send passwords, keystore files, private keys, or sensitive family details by email.

Known limits

Family Ping shows the latest known location, not continuous live tracking.
Notifications may be delayed by the operating system, network, or battery settings.
SOS sends an app alert to the connected trusted helper; it does not call emergency services.
It takes two phones — one family member and one trusted helper. A single phone has nothing to show.